SELLER FAQ

To edit your listing, first log in at the top right corner of any page on FSBO.com or Click Here to Log In. Please remember that all login information is case sensitive. Once logged in click on "Edit" next to the listing you want to work on. Be sure to click the "Save/Update Property Listing" before leaving this page to save your changes. Successful changes will update instantly on your listing and PDF Flyer.

Once logged in click on "Edit" for your listing and you will see a large green button at the top of this page that reads "Upgrade my Package".

FSBO.com will credit $99.95 of what you have already paid towards the Flat Fee MLS Package (Upgrade fee is $300).

You may now add an UNLIMITED amount of photos to your listing. Below are instructions for adding photos. (Max upload per image is 10MB. We only accept image files, no PDF or Word files will be accepted).

1. Uploading Photos on Your Own: Once logged in click on “Edit” for your listing. Now click the button at the top of your listing that reads “Upload/Manage Photos”. Next click on “Upload”. You will see a pop up box similar to when you attach a file to an email. Navigate to the folder with your photos. You can select multiple photos at the same time and click “Open”. Your upload will begin and you will see the status of each file’s upload progress along the left side of the page. Once all photos are done they will appear to the left. You can then add captions, chose your photos for the PDF Flyer, and rearrange the order. The first photo on the list will be your main listing image.

Once photos are uploaded you may simply “Drag and Drop” the photos if you need to rearrange the photos.

2. Emailing Your Photos: You may email your photos to photos@fsbo.com. We will be happy to add them for you at no extra charge. If your photos are too large, you may need to email them one at a time. Please be sure to reference your 6 digit listing ID# when emailing photos.

3. iPad Photo Instructions for Emailing Images: When emailing photos with your iPad you will need to make sure you select the actual or larger files size before sending. Make sure you click the "Images" button on the right side of the "Cc/Bcc" line. Now choose "Actual Size" on the new "Images Line".

4. Texting Photos: If you have these photos on your phone you can text them to us. Login, click "Edit" and then on "Manage/Upload Photos" to find the number to text to. Make sure you include your ID# and select either the Large or Original/Actual size option when sending.

To add a video, first login and click "Edit". Scroll down to see the "Add Video" button. Adding a video is the same as adding an attachment to an email.

FSBO.com currently supports the following file types: .avi, .mpeg, .mov, .wmv, .mpg, .mp4, wav, mp3.

If you have trouble uploading your video, please email it as an attachment to photos@fsbo.com.

NOTE: Industry data shows that the optimal length for real estate videos should be no longer than 2-4 minutes.

First log in to your account. Once logged in you will need to click on "Edit" for your listing. The listing statistics will appear on the left side column of your account.

"Number of Views" is the number of times someone has viewed your listing. Some people come back to view it more than once.

“Unique Visitors” is the total number of individual people who have viewed your listing.

*Note: One Unique Visitor can come back to View your listing multiple times.

New listings on FSBO.com take 24-48 hours to update on Redfin. After that there are two main reasons why a FSBO.com listing (not a listing active on the MLS) does not appear on Redfin.com.

1. Redfin does not cover your area. Click Here to enter your zip code to see if they have coverage in your area.

2. The property was recently active in the MLS. Redfin will wait 30 days after a listing is removed from the MLS before they will accept the same property as a FSBO listing. Please contact FSBO.com 30 days after your listing was removed from the MLS and we can manipulate the listing on our end to get to to show up on Redfin.com on the 31st or 32nd day after it was removed from the MLS.

Potential buyers will be able to contact you electronically through your listing. Once a buyer has sent you a message, you will receive an email with a copy of that message. The buyer will not know your actual email address until your chose to send a reply. A copy of your messages will be saved under "My Messages" for your convenience. Once logged in click on "My Messages" on the left side of your account. Once messages are deleted, FSBO.com cannot retrieve them for you.

*If you do not want to have this option available to Buyers, please log in to your account, check the "hide" button next to your contact email address. This will remove the Contact Form from your listing.

*Spam/Scams - You can report Spam/Scams through the "My Messages" section and the FSBO.com Compliance Department will block those who are abusing the system.

Once logged in click on "Account Information" on the left side of your account. Form here you can change your log in email or password.

To change the contact email for buyers you will need to click on "My Listings" and then on "Edit". You will see the email field under "Contact Information" for that listing. Scroll down to save your change.

First log in to your FSBO.com account and click on "Edit" for your listing. Now click on "Upload/Manage Photos" and check the "PDF" box for the five photos you want to appear on the flyer. Changes to your photos save automatically once you close the photo page.

You can see a sample of your flyer from the "PDF Printable Flyer" button on your actual listing.

Click on the Real Estate Contracts on the Homepage. The Home Sales Package includes all necessary forms to sell a real estate property in your state without a broker.

Click Here to order supplies or click on "Sell" on any page and then choose "Signs and Supplies" to visit our store.

FSBO.com now uses a third party sign company for all sign orders. Your sign order will be delivered within 5-8 business days depending on the shipping address. You will receive a tracking number via email on the day the package is shipped. FSBO.com does not ship to Post Office boxes.

There is no need to forward the actual email to FSBO.com. Messages will be saved under "My Messages" of your account. Once logged in click on "My Messages" on the left side of your account. Now click on "Spam" next to the email you want to report.

FSBO.com will not respond to customer services emails regarding these types of messages. You need to report them through your message center.

More informaiton regarding Real Estate scams can be found at ftccomplaintassistant.gov.

You may register your telephone number on the National Do Not Call Registry. Simply click on Register a Phone Number to begin. Please be sure to read all of the terms and conditions to insure proper use of the Do Not Call Registry.

Once logged in, click on "Edit" for the listing you want to delete. You will see your "Current Status". Select "Delete" and then scroll down to save your change. Please note that you will be asked to confirm you want to permanently delete your listing.

*FSBO.com will only keep your deleted listing and photos for 12 months. After that time period we will not be able to recover that data for you.

**Removing your listing from the MLS will not automatically remove your listing from FSBO.com.

Once you sign-up for the MLS Package, the listing broker for your area will email you the additional paperwork required by the MLS. Once the forms have been submitted back to the listing broker, the property is listed and assigned a MLS number. The listing broker will list your property on your local MLS for six months. Once listed in the MLS, you will be responsible for showings, additional marketing, open houses, negotiations, etc. The broker acts as your listing agent, but does not collect a commission (in some cases).

If a broker/agent brings you a buyer and you accept an offer you will need to pay them a commission. All commission is negotiable, but the average is around 2-3% and will need to be stated up front upon entering the MLS. Once the MLS forms have been submitted back to the listing agent, we are unable to offer refunds. (MLS & Realtor.com is not offered in all areas, please click here for coverage area & additional details.)

The number of photos you will be allowed in the MLS differ by State. Please go to http://fsbo.com/flat-fee-mls and click your State on the map for full details in your area.

Your contact phone will be posted on the actual MLS. The seller contact information is not allowed on any public site. By default, the listing broker's name and phone number will appear on your MLS listing as well as the public real estate websites, such as Realtor.com, Zillow, etc. It will be the listing broker's contact information on the public sites. FSBO.com, nor the listing broker, have any control over this or where potential buyer leads are sent. This is the same no matter which company you list with.

The Flat Fee MLS Package does NOT include any signs or supplies. You can see everything that is included for your area on the Flat Fee MLS page. Click your State on the map for full details on what is included.

Yard Signs, Directional Arrows, Brochures, etc. can be purchased separately from the FSBO Store once your MLS order has been submitted. ***Please check with the listing broker before ordering additional supplies as certain MLS's have rules regarding signage and you may not be able to use a FSBO sign***

In most areas, your MLS listing will feed through to Realtor.com and the other sites within 1-3 business days after being active in the MLS. Realtor.com pulls limited information from the MLS and sometimes takes a few days to pull the photo. The listing agent has no control over how long it takes to feed through to Realtor.com. Also, certain property types will not feed through to all of the sites. Please check with the listing broker before submitting the MLS paperwork.

No, once your property is active in the MLS you will not retain control of your listing on Zillow or any other sites that pull their data from the MLS. This is out of our control as this is an automatic feed from the MLS. Once your are listed in the MLS you are technically no longer a FSBO so your Zillow listing will go from For Sale By Owner to For Sale (with a listing agent).

You will state the percent commission you are willing to offer to the buyer’s broker on the required MLS forms that come from the listing broker. This commission will be on your MLS listing for all buyer’s agents to see.

Yes, you may cancel your MLS listing at anytime during the 6 month listing period, however the upfront listing fee is not refundable or prorated. Before entering into a written listing agreement with a licensed real estate broker, you should inquire about whether there are any additional fees charged for early cancellation. Please note - Once the MLS forms have been submitted back to the listing agent, we are unable to offer refunds.

Full details on the Flat Fee MLS service can be found on the Flat Fee MLS page or by clicking on the "Flat Fee MLS" tab at the top of any page. Simply click on your state on the map for full details in your area.

Yes, you may upgrade to the MLS package. FSBO.com does not keep any credit card information on file. For this reason, you will need to either upgrade online by logging in to your account. Once logged in click on "Edit" and then on "Upgrade my Package". You will be contacted via email by the listing broker within 24 hours of upgrading with a few additional forms that are required by the MLS.

We have referred your information to a licensed real estate broker who will place your property in the MLS. They will contact you via email or phone to get started on the required MLS forms (please make sure to check your email and your SPAM folder). Once these forms have been submitted back to the listing broker for entry into the MLS we are unable to offer refunds. The MLS package charge will come through as MLSmart Realty, LLC.

In most cases, yes the property will automatically feed to these two sites. If your MLS does not cooperate with these sites then you will have to manually add your listing. Unfortunately, we have no control over this. It is free and just takes a few minutes to do this. Here are the instructions...

Enter your property address on Zillow. Click the link to view your property details. Next to the map click the button next to "More" that has an arrow pointing down. From there you can "Claim This Home" so you can edit the property details and also "Post for sale for free".

SELLER TIPS

Check your Hit Counter, re-word your description, check for messages, upload new photos, add open houses, etc… (Stay active and regularly update your listing information)

Listings with photos get significantly more activity than listings without. If you have trouble adding your own photos, please email or mail them to FSBO.com so we can add them to your listing for you. (You may add unlimited photos to your listing at no charge)

75% of U.S. Web Users prefer to watch videos online. Uploading a Video to your listing is free and easy. The suggested length for a property video should be no longer than 2-3 minutes.

A prepared seller will have contracts ready for buyers to fill out on the spot, as well as have a mortgage professional to refer if the buyer is not yet pre-qualified. Click Here for all necessary paperwork required in your State to sell a property without a broker.

Example Tag Lines: “Reduced”, ”Must Sell”, “Still Available as of xx/xx/20xx”, “Make Me an Offer”. Change this message daily if you have to, just to let the buyers know you are serious about selling your home.

Post Open House dates on your listing using the improved Open House feature.

Make sure you are readily available to take or return phone calls from potential buyers. Expect phone calls from strange numbers and be willing to answer them. Don’t waste time fighting with agents soliciting your business. Simply tell them you are not interested, and end the call. (See our FAQ page for instructions on getting registered on the National Do Not Call List)

Make sure you have a full supply of brochures available for your home. You can print unlimited flyers from your listing or you can order color brochures online from the “FSBO Store”

The #1 mistake FSBO sellers make is over pricing their home. Just remember you are saving 3-6% more than your neighbor selling the exact same house. Price yourself a little below the market, and still net more in the end without using an agent.